The world has changed with COVID-19, but OCUL Services Corporation’s commitment to helping Ohio’s credit unions, and their members, achieve a robust financial future remains the same.

The OSC Recovery and Transformation Series features products that address the service challenges and financial impact of COVID-19. Each product spotlight will be accompanied by the latest service delivery trends, economic insights, or credit union best practices. Whether you want to enhance your operational efficiencies, expand your sales capabilities, or deliver a unique member experience, OSC has solutions to help you accomplish your goals.

We hope you’ll join us for one or more of the 60-minute informational sessions.

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May 2020

POPi/o: Offer digital, branch-like experiences with video banking

May 28 @ 3:00 pm - 4:00 pm

POPi/o video banking offers highly engaging, branch-like experiences all from the comfort of your members’ mobile devices. The solution allows staff to interact with members to exchange documents, including photo identification, review documents, and provide signatures to authorize new accounts, new loans, and address other urgent account needs. Personalized video conversations, coupled with the ability to complete critical processes, enable your staff to leverage what makes you unique and can differentiate your credit union in the marketplace. 

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June 2020

Rate Reset: Patented loan acquisition, retention, and reset platform empowers members

June 2 @ 11:00 am - 12:00 pm

The ability to deepen relationships with members and become their primary financial institution is a game changer. During this session, we will explore how credit unions are responding to members’ current financial needs and how the fully automated KNOCK KNOCK platform can enhance digital transformation and service delivery efforts. The KNOCK KNOCK platform is the first bilateral lending platform in the financial services industry, and it provides a means for members to reset existing loans and open up new loans…

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CRIF SELECT, Vehicle Return Plan: Unique loan protection product and integrated technology-based solution

June 4 @ 11:00 am - 12:00 pm

The indirect lending landscape is transforming to accommodate social distancing practices and members’ desire to utilize touch-less transactions. During this session, you’ll hear the latest indirect trends from an industry expert, learn how your credit union can transform its indirect lending program for success, and discover a unique loan protection product that helps your members, and your assets, remain protected when life-altering events happen. CRIF Select Corporation specializes in connecting lenders with dealerships and offers various indirect lending services that…

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Electronic Merchant Services: Social distancing, hands-free transaction solutions for small business members

June 11 @ 11:00 am - 12:00 pm

During this session, discover how you can help your small business members address their merchant processing needs in today’s social-distance environment. From payment processing terminals, to mobile loyalty, to complete point of sale systems, EMS strives to offer only the best solutions backed by high-quality customer service. Electronic Merchant Systems (EMS) is a leading provider of payment processing and merchant services. Since 1988, EMS has been helping business owners realize their full potential and grow their financial well-being. Headquartered in…

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Eltropy: Leverage TCPA-compliant text message platform to boost member engagement

June 18 @ 11:00 am - 12:00 pm

The digital revolution was upon us well before the Covid-19 pandemic. In this session, learn about today’s digital trends and how text messaging with members can enhance your lending, collections, marketing, service, and risk management. Eltropy's Text Messaging platform is specifically designed for credit unions and is ideal for emergency communication as well as conducting operations with minimal physical contact. Let Eltropy help you enhance your credit union’s member experience and engagement efforts while driving asset growth that can fuel…

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Strategic Resource Management: Pandemic impacts virtual panel

June 23 @ 11:00 am - 12:00 pm

Join OCUL and executives of Day Air CU, Sun Federal CU, and Telhio CU along with consulting firm SRM for a virtual panel discussion about pandemic impacts and long-term banking strategies.  Offering perspective across three Ohio credit unions and one consulting firm specializing in cost savings, this webinar session offers first-hand accounts on how credit union operations have been impacted by the pandemic, and what steps can be taken to safeguard the future of members and the institution. Attendees will…

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